℅ TOTEME LOYALTY PROGRAM – TERMS AND CONDITIONS
Welcome to the TOTEME loyalty program for Toteme AB a Swedish company with registration number 556951-0182, hereinafter called “℅ TOTEME ”.
By signing up and becoming a member you agree to be bound by these terms and conditions for ℅ TOTEME , hereinafter called the “Terms and Conditions”. TOTEME shall provide you with the membership services and advantages described in the Terms and Conditions.
Please note that the membership is completely voluntary and is not a requirement for purchasing TOTEME’s goods, and that you may terminate the membership at any time. Also, the membership is free of charge.
When shopping in our physical stores or online, the purchases will be logged to your email address registered when signing up for the TOTEME Loyalty Program through our Mobile App (available in Apple Store and Android). Please note that you may be required to show your Mobile App TOTEME Profile when you purchase in-store before payment. All transactions will be shown in both:
TOTEME Mobile App > My profile
2. ℅ TOTEME requirements and limitations
- The membership is personal and will be registered on your email address when you sign up on our website or in one of our physical stores. Only individuals may become members, not companies or other similar entities.
- You as a member is responsible to keep your contact details, including e-mail, up to date.
- To become a member, you must be at least 16 years old. If you are under 18 years, we require that you inform and get your parents’ or guardians’ consent before signing up for a membership. By submitting your membership application, you confirm that you are at least 16 years old and have your guardians’ consent if you are under 18 years.
3. ℅ TOTEME services and advantages
There are four different tiers of membership:
The tier threshold relates to the monetary value we use to define the four ℅ TOTEME tiers. Value can only be earned on eligible purchases (meaning purchases that are not returned, canceled or otherwise nullified).
Your tier is determined by your spend in the last 12 months. As soon as your spend qualifies you for a higher tier you will be upgraded. This means that you can be upgraded during a 12-month period you may even be upgraded more than once during a 12-month period. Each upgrade will start a new 12-month period. Unless you are upgraded you will remain in a tier for at least 12 months.
Your spend will be calculated in SEK if you use the Swedish website/app or shop in a store in Sweden, in EUR if you use the international website/app or shop in a store outside Sweden/US and USD if you use the US website/app or shop in a store in the US.
All members will get access to services which may include personalized marketing, exclusive content, event invitations, exclusive products, virtual or in-store appointments, early access to new collections and sales.
If you are upgraded to a higher tier you will receive additional services which may include first access to new products and launches, faster deliveries, connect with our dedicated in-store and CS team, join exclusive events and other experiences etc.
TOTEME reserves the right to amend the criteria for when you are upgraded (or downgraded) to a different tier and the services related to each tier (including the basic tier).
4. ℅ TOTEME Communications
In order to offer a personalized customer experience, all members are able to set preferences of ℅ TOTEME communications and adjust their settings to start receiving broadcast push-in notifications or/and automated push-in notifications after signing up.
Toteme will send newsletters and other information/marketing to you as a member of ℅ TOTEME. Such information may be sent via different channels such as e-mail.
If you have voluntarily provided us with your phone number communications may also be sent via text messages or WhatsApp.
5. Unsubscribe from send-outsIf you no longer wish to receive marketing communication from us, you can always follow the unsubscribe link in the email or text message. Of course, you can also contact us at shop@toteme- studio.com. If you want to change your notification settings for the Mobile App you can do so via the phone’s settings.
6. Processing of personal data
8. Changes in the terms and conditions
TOTEME reserves the rights to amend the Terms and Conditions. We will notify you 30 days in advance of any substantial changes and you may cancel your membership if you do not accept the changes (or at any point thereafter).
9. Limitation of liability
TOTEME will not be liable for any system failure or malfunction of ℅ TOTEME or any consequences thereof. TOTEME accepts no liability for any loss or damages arising from suspension, variation, or termination or in any other way relating to ℅ TOTEME, except for any liability which cannot be excluded by law.
10. Applicable law and jurisdiction
The Terms and Conditions shall be governed by the laws of Sweden, without regards to any rules or principles on conflicts of laws. However, if you are resident in another country than Sweden the Terms and Conditions can be subject to mandatory consumer protection laws and regulations in force in the country of residence which may provide you with additional rights. Any dispute, claim or controversy arising from or relating to the Terms and Conditions or your membership shall be resolved by the applicable courts in Sweden, unless otherwise stipulated in applicable mandatory laws of your country of residence. If you have any complaints and are not satisfied with TOTEME’s handling of your matter you can always file a complaint with the European Online Dispute Resolution (ODR) platform in order to find a solution. The platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.
You find the ODR platform here.
11. Questions and Contact information
If you have any questions about ℅ TOTEME, please contact us at:
Mail address: Engelbrektsgatan 5, 114 32 Stockholm
Phone: +46 8 20 38 20
Version 2, last date for modification: 8 November 2023