Your Services

Welcome to ℅ TOTEME, your TOTEME concierge and loyalty service. In this section you will find the services and benefits available in your tier.

DEDICATED CONCIERGE

You have speed dial access to your dedicated contact person at TOTEME via phone and email.

EARLY ACCESS

You can preview the next season collection and shop the new collection early. You also have private access 
to the sale.

FAST TRACK DELIVERY

Your orders are being prioritized at the warehouse with free express delivery, courtesy of TOTEME.

EXCLUSIVE PIECES

You can shop the entire collection including app-exclusive pieces which are reserved for ℅ TOTEME members.

ATELIER SERVICES

You have access to basic repairs and alterations free of charge with one of TOTEME’s atelier partners. This includes treatments for clothing, shoes and bags. Contact your dedicated concierge for more details.

ATELIER DIRECTORY

You get recommendations for dry cleaners, tailors and cobblers trusted by TOTEME.

CARE TIPS

You get TOTEME-approved care tips for your clothes, shoes and accessories.

PRIVATE APPOINTMENTS

You can book a private shopping session with your dedicated concierge, in one of the flagship stores or virtually from your current location.

STYLING DIRECTION

You have access to styling direction with template looks for different occasions.

EXCLUSIVE FEAUTURES

You can catch the latest news from TOTEME and get briefings from the studio.

ASSISTED SHOPPING

You can have orders placed by TOTEME on your behalf.

TAILORED EXPERIENCE

You get the complete TOTEME experience reserved for ℅ TOTEME members, with direct access to tailored services, features and conditions.