Membership Terms and Conditions

1. General

Welcome to the TOTEME Membership, with registration number 556951-0182, hereinafter called the “TOTEME Membership”.

By signing up and becoming a member you agree to be bound by these terms and conditions for the TOTEME Membership, hereinafter called the “Terms and Conditions”. TOTEME shall provide you with the membership services and advantages described in the Terms and Conditions.

Please note that the membership is completely voluntary and is not a requirement for purchasing TOTEME’s goods. Also, the membership is free of charge.

When shopping in our physical stores or online, the purchases will be registered in your name. Please note that you may be required to show your valid ID (identification document) in order to register a purchase in one of our physical stores. When you shop online, the purchase will be registered if you have made the purchase through your newsletter account.

2. Membership requirements

• The membership is personal and will be registered on your email address when you sign up on our website or in one of our physical stores.
• To become a member, you must be at least 16 years old. If you are under 18 years, we require that you inform and get your parents’ or guardians’ consent before signing up for a membership. By submitting your membership application, you confirm that you are at least 16 years old and have your guardians’ consent if you are under 18 years.
  
  

3. Membership services and advantages

As a member, you will receive the following services:

Personalized newsletter and tailor-made marketing: We will send you our newsletter personalized content such as news and promotional offers via email. We may for example provide you with tailor-made marketing offers based on your earlier purchases with us, and information collected through your use of our website when logged in as a member and your interaction in relation to promotional offers and other communication from us.

Invitations to special events: We will send you information about our special events via email.

Personalized service in our physical stores: We may provide you with a customized shopping-service in our stores based on your earlier purchases with us and information regarding your clothing- and shopping-preferences.

E-receipt: You will be able to request a digital receipt when purchasing our products in one of our physical stores and receive all your receipts by email.

4. Unsubscribe from send-outs

If you no longer wish to receive marketing communication from us, you can always follow the unsubscribe link in the email or text message or log in to your account and change your preference settings. Of course, you can also contact us at shop@toteme-studio.com.

5. Processing of personal data

Our processing of your personal data as a member of the TOTEME Membership for the purpose of providing the services included in the TOTEME Membership and for other relevant purposes is described in our Privacy Policy. Some of your personal data is collected through cookies. Read our privacy policy here and our cookie policy here.

6. Termination

Your membership is valid until further notice. However, if you have not made any purchases, logged in to your account or used any of our services during [36] consecutive months, your membership will be automatically cancelled and your personal data will be deleted in accordance with our Privacy Policy.

Please note that you can also cancel your membership at any time and for no reason by contacting shop@toteme-studio.com.

TOTEME reserves the right to cancel your membership at any time if we suspect the membership is being abused or if you breach the Terms and Conditions.

7. Changes in the terms and conditions

TOTEME reserves the rights to amend the Terms and Conditions. We will notify you in advance of any changes and then you may cancel your membership if you do not accept the changes.

8. Limitation of liability

TOTEME will not be liable for any system failure or malfunction of the TOTEME Membership or any consequences thereof. TOTEME accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the TOTEME Membership, except for any liability which cannot be excluded by law.

9. Applicable law and jurisdiction

The Terms and Conditions shall be governed by the laws of Sweden, without regards to any rules or principles on conflicts of laws. However, if you are resident in another country than Sweden the Terms and Conditions can be subject to mandatory consumer protection laws and regulations in force in the country of residence which may provide you with additional rights. Any dispute, claim or controversy arising from or relating to the Terms and Conditions or your membership shall be resolved by the applicable courts in Sweden, unless otherwise stipulated in applicable mandatory laws of your country of residence.

If you have any complaints and are not satisfied with TOTEME’s handling of your matter you can always file a complaint with the European Online Dispute Resolution (ODR) platform in order to find a solution. The platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.

You find the ODR platform here.

10. Questions and Contact information

If you have any questions about the TOTEME Membership, please contact us at:

Mail address: Engelbrektsgatan 5, 114 32 Stockholm
Visiting address: Engelbrektsgatan 5, 114 32 Stockholm

Phone: +46 8 20 38 20
Email: shop@toteme-studio.com

Version 1, last date for modification: December 3, 2021