Terms & Conditions Content

Disclaimer

Totême does not guarantee that all items included in the Totême webshop are in stock at the time of your order. In the event that an item is unavailable, Totême will contact you shortly by phone or by email. Totême cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up to date. Totême may, at any time, amend the content of the site. Although Totême strives to display the correct texts, images and pricing on the site and webshop, errors may occur. If you have been charged the wrong amount in the webshop, Totême will give you the option of placing a new order with the correct price or cancelling your order. Totême, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Totême acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Totême cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Totême cannot guarantee problem-free, uninterrupted, and secure access to the site.

1. General

The following terms and conditions (“Terms and Conditions”) are valid between you and Totême AB (Reg. No. 556951-0182) (“Totême”, “us”, “we”) and apply to all use of and orders placed on Totême’s website www.toteme-studio.com (“Website”) and via direct contact with our sellers.

By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and that you accept to be bound by them. Before you accept the Terms and Conditions you shall also read and understand our Privacy Policy here.

Totême reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Please note that the Terms and Conditions valid for your order is always the Terms and Conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

Please note that Totême does not guarantee that all products presented on the Website are in stock or are available for purchase. Totême preserves its right to stop selling a product. Totême is currently only able to deliver to the following countries here.

The language of the Terms and Conditions is English.

 

2. Newsletter Club

For more information on Totême’s Newsletter Club, please click here here.

 

3. Placing an order

Please make sure that you have read and understand the Terms and Conditions before you place an order.

Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until your order has been accepted by Totême, please see section 5.

If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

If you have any problem with placing an order on the Website, please contact us via email shop@toteme-studio.com or via phone +46 8 20 38 20.

 

4. Order confirmation

After submitting your order, Totême will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. For more information, please see section 5.

 

5. Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:

  • The ordered product is out of stock
  • Inability to obtain authorization of payment
  • An error within the product information, including price or promotion
  • Suspicion of any fraudulent activity

Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Please note that Totême does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email.

    If we already have received payment for the order we will refund the amount to you.

       

      6. Colors

      Totême’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Totême cannot be held responsible for any such discrepancy.

       

      7. Prices

      The prices on the Website are shown in Swedish kronor (SEK), Euro (EUR), US Dollars (USD), British Pounds (GBP), Danish kronor (DKK), Australian Dollars (AUD) and South Korean won (KRW), depending on where you are visiting from.

      The prices and delivery costs shown on the Website include VAT.

      The prices and delivery costs shown on the Website may vary from time to time and Totême is not bound by the price until Totême has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website.

      If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by email about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Totême always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will repay the amount to you.

      Please also note that Totême may cancel the order even if it has been accepted by Totême under the condition that you realize or should have realized that the price information was incorrect.

      We are unable to offer price adjustments/price matching.

      Please note that the delivery costs are not included in the prices for the goods. The delivery costs are shown in connection with the shipping methods at the checkout stage, and below in Section 9.

      Customers outside the EU: Please note, additional taxes and custom fees may be payable when you receive your order, depending on where you are shopping from. For customers in the UK, please note that products that are not produced within the EU will be subject to custom duties due to Brexit. Such costs does not derive from Totême.

       

      8. Payments

      Our payment provider is Shopify Plus, a payment service provided by Shopify International Ltd.

      We accept the following payment methods:

      Sweden

      • Credit cards: Visa, Mastercard, American Express
      • Klarna
      • Google Pay, Shop Pay
      • Paypal

      USA

      • Credit cards: Visa, Mastercard, American Express
      • Apple Pay, Google Pay, Shop Pay
      • Paypal

      Europe

      • Credit cards: Visa, Mastercard, American Express
      • Klarna
      • Google Pay, Shop Pay
      • Paypal

      Outside Europe

      • Credit cards: Visa, Mastercard, American Express
      • Paypal

      When paying with a credit card, the purchase amount is reserved once you receive the order confirmation and is debited once Totême has accepted your order by sending you the shipping confirmation.  

      Payments are made in SEK for shipments to Sweden, DKK for shipments to Denmark, EUR for shipment within the European Union, GBP for shipments to the UK, AUD for shipments to Australia, KRW for shipments to South Korea and USD for shipments to the US and other non-European countries.

      If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has left our warehouse.

      We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

       

      9. Customers outside the EU

      Please note, additional taxes and custom fees may be payable when you receive your order, depending on where you are shopping from. For customers in the UK, please note that products that are not produced within the EU will be subject to custom duties due to Brexit. Such costs does not derive from Totême.

      Please note that if you choose to pay by American Express, invoice (Klarna Pay Later) or installments (Klarna Pay Later or Klarna Slice It) additional fees may be applicable. If this is the case, the additional fees will be stated at checkout.

       

      10. Delivery

      Shipping methods

      We ship from our warehouses in Tegelen, Netherlands, and New Jersey, USA. We offer different shipping methods to meet your needs. Please see all shipping alternatives, estimated delivery time and costs below. The countries we deliver to are listed here here.

      Your order from the time you receive your order confirmation on business days (not including public holidays).

      Destination: Sweden

      PostNord MyPack: delivery within 1-2 days, total time of 2-3 days. Delivery is free of charge. Delivery to nearest PostNord Service Point.

      Budbee Home Delivery: delivery within 0-2 days, total time 1-3 days. Delivery costs 50 SEK. Delivery to your door after 5 pm. Once your order has left our warehouse you will receive a text message from Budbee with your scheduled delivery time. If the delivery time does not suit you, you can change it to a day and time that does.

      UPS Express Saver: delivery within approx. 1-2 business days, total time 2-3 business days. Costs 200 SEK. Delivery to nearest UPS Access Point.

      Pick up: If you are in Stockholm, you may choose to collect your order at our store at Biblioteksgatan 5. Find our opening hours here here.

      Destination: Europe

      UPS Standard: delivery within 2-4 business days, total time 3-5 business days. Costs 10 EUR.

      UPS Express Saver: delivery within approx. 1-2 business days, total time 2-3 business days. Costs 20 EUR.

      DHL Express: delivery within 1-2 business days, total time 2-3 business days. Costs 20 EUR.

      Destination: Germany

      UPS Standard: delivery within 2-4 business days, total time 3-5 business days. Free of charge.

      UPS Express Saver: delivery within approx. 1-2 business days, total time 2-3 business days. Costs 20 EUR.

      DHL Express: delivery within 1-2 business days, total time 2-3 business days. Costs 20 EUR.

      Destination: Outside Europe

      UPS Expedited: delivery within 3-5 business days, total time 4-6 business days. Costs 20 EUR.

      UPS Express Saver: delivery within approx. 2-4 business days, total time 3-5 business days. Costs 30 EUR.

      DHL Express: delivery within 2-4 business days, total time 3-5 business days. Costs 30 EUR.

      Destination: South Korea

      UPS Expedited: delivery within 3-5 business days, total time 4-6 business days. Free of charge.

      UPS Express Saver: delivery within 2-4 business days, total time 3-5 business days. Costs 30 EUR.

      DHL Express: delivery within 2-4 business days, total time 3-5 business days. Costs 30 EUR.

      Destination: USA

      Fedex Standard: delivery within 2-3 business days, total time 3-4 business days. Free of charge.

      Fedex Express: delivery within 1-2 business days, total time 2-3 business days. Costs 20 USD.

      Please note that we are unable to cancel an order once it has left our warehouse, that the shipping cost is non refundable for returns and that delivery to rural addresses may result in longer delivery times.

      The estimated delivery time do not take into account possible delays caused by payment authorization and/or stock availability. If Totême fails to deliver within 30 days, you may have the right to cancel the purchase.  

       

      11. Right of withdrawal, returns and other rights

      Withdrawal

      You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Totême within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our return form available at the Website here.

      You can also use the standard form that can be found at Konsumentverket’s Website https://www.konsumentverket.se/. Please send the notification to our address Totême AB - Engelbrektsgatan 5 114 32 Stockholm or email it to shop@toteme-studio.com.

      Please note that you of course do not need to use the special forms but may send us a letter or an email to the above-referenced mailing and email addresses including information that you will withdraw or exchange your purchase. If you send us an email we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

      Refund relating to the right of withdrawal

      If you choose to withdraw your purchase in accordance with the terms set forth in this section 10, Totême will issue a refund of the amount paid to Totême.

      Totême will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Totême has received the product/s from you or if Totême has obtained proof that the products have been sent back to Totême. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will never be charged extra if another payment method is used.

      If you have chosen invoice via Klarna as your payment method and wish to withdraw only a part of an order, please contact Klarna and they will put your invoice on hold. Once your withdrawal is accepted by Totême, a new invoice will be sent to you with the products you wish to keep. If you paid the invoice prior to your withdrawal, the amount relating to your withdrawal will be refunded.

      Please note that if you have chosen a delivery method other than Totême’s standard shipping service we will only refund the shipping costs with an amount equal to our standard shipping service.

      Please note that Totême only issues a full refund if the product/s are in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Totême then has the right to withhold such amount of the refund.

      To avoid a deduction, please make sure all products are in the exact same condition as you when received them, with tag and seal still attached. All shoes must be tried on a carpeted surface until you have decided to keep them and returned with the shoe box included. Swimwear must be tried on over your underwear, with the adhesive strip attached.

      Please note that we do not accept returns or claims of Totême items bought from other retailers or second hand sites.

      Shipping costs for returning the products

      Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Totême has no obligation to pay such costs.

      If you use Totême’s return service we will deduct the price for the return shipping from your refund.

      Returning the products

      Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable and not later than 14 days after sending your notice.

      When returning please follow the steps below.

      • Place the product(s) in the original shipping box, or any other solid carton box.
      • Fill out the return form and include it inside the box.
      • Close the box and tape it securely.
      • Place the return shipping label on the box over the prior delivery information.
      • Return at your nearest delivery point.
      • Please send the package to: 

      Totême

      Engelbrektsgatan 5

      114 32

      Stockholm, Sweden

      We prefer that products are returned through Totême’s return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.

       

      12. Defective products

      If you receive defective products, please notify us immediately. According to the Consumer Act (1990: 932) you are entitled to complain about defective products within three years. However, you must always notify Totême within a reasonable time after you have detected that the products are defective.

      If Totême consider the products to be defective, one of the following remedies may be applicable:

      • a full refund including shipping costs.
      • repair of the defective product.
      • replacing the defective product with a new product.   

      Please see more information about your legal consumer rights in the Consumer Act (1990: 932) or by visiting www.hallåkonsument.se.

       

      13. Totême's quality guarantee

      Totême acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

       

      14. Copyright permission notice

      Copyright in the documents provided in this Website (including, without limitation, the trademarks of Totême, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Totême and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Totême. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

       For press inquiries, please contact us at: shop@toteme-studio.com

       

      15. Trademarks

      Totême's trademarks include but are not limited to the Totême name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

       

      16. Cookies

      Cookies are used on the Website to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the Website to recall your personal settings.

      For more information regarding Totêmes use of cookies, please see our Cookie Policy here.

       

      17. Information on the website

      Totême cannot promise that the content of the Website is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Totême may, at any time, amend the content of the Website. Although Totême strives to display the correct texts, images and pricing on the Website and online shop, errors may occur.

      Part of the services provided through the Website are maintained by third party operators. In situations where Totême acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Totême cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. Totême cannot guarantee problem-free, uninterrupted, and secure access to the Website.

       

      18. Links

      The Website may contain links to other Websites beyond our reach. We cannot be held liable for content or privacy policies of such Websites.

       

      19. Violation of rules

      Totême reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the Website.

      Individuals violating the restriction of password-protected areas of the Website may be subject to prosecution.

       

      20. Totême's responsibility

      Totême’s liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Totême assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

      Totême’s liabilities to you will never exceed your total purchase amount for each order, unless otherwise is stipulated by law.

      In case of force majeure, Totême’s obligations will be suspended. The contract between you and Totême can, in such cases, be partially or fully terminated by yourself or by Totême.

       

      21. Provisions severability

      If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

       

      22. Governing law

      These Terms and Conditions are governed by the laws of Sweden. Except where prohibited and without limitation to any statutory rights for consumers, all disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance.

       

      23. Company information

      Toteme AB, reg.nr 556951-0182

      Mail address: Engelbrektsgatan 5, 114 32 Stockholm

      Visiting address: Engelbrektsgatan 5, 114 32 Stockholm

      Phone: +46 8 20 38 20
      Email: shop@toteme-studio.com

       

      24. Version of the Terms and Contitions

      The latest update of the Terms and Conditions of Totême was made in February, 2021.