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Supply Chain Coordinator (NYC) content

TOTEME is looking for a Supply Chain Coordinator to join the team in New York. As Supply Chain Coordinator you will be working with inbound and outbound delivery flows and will provide a first-class customer service experience to TOTEME’s global customers. You will report to the Supply Chain Manager and work closely with the Wholesale and Production teams based in Stockholm.


The role

  • Plan in- and outbound delivery flows and align with suppliers, forwarders, 3PL partners and customers to ensure effective supply chain operations.
  • Contact the 3PL warehouse in PA daily to ensure SLA is being met.
  • Provide first-class customer service to all Wholesale and E-commerce customers in NA.
  • Own the B2B order fulfillment process in NA, which includes, but is not limited to:
    • adapting to partners’ specific requirements (intertrade catalog, ticketing, pricing).
    • updating our ERP with accurate customer shipping information and shipping terms.
    • allocation.
    • monitoring the fulfillment process at 3PL to ensure all pick/pack and shipping requirements are being met.
    • creating required shipping documentation and invoices.
    • following up on potential chargebacks with customers and 3PL.
    • handling B2B returns.
    • executing EDI compliance for all necessary partners.
  • Fill out replenishment orders to own store.
  • Handle stock queries, delivery discrepancies, and B2C returns.
  • Stock control management – oversee the stock and ensure consistency across all systems.
  • Have expert knowledge of all supply chain-related systems and Excel.
  • Monitor inventory level and order E-commerce packaging material for 3PL.
  • Evaluate and improve internal processes and system functionality on a regular basis.
  • Carry out ad hoc tasks as the business grows.


Your profile 

  • A degree in Logistics, Economics or Business (preferred).
  • Experience in a similar role within the domestic fashion industry.
  • Familiarity with sales order lifecycle management, supply chain, warehouse operations, stock control, order allocation and fulfillment, and carrier management.
  • Experience with inbound and outbound delivery flows and improvement of routines and processes.
  • Skilled user of Microsoft Office with advanced Excel skills.
  • Experienced user of ERP, order- and stock management systems.


About you

  • An ambitious self-starter with the ability to work operationally and strategically, independently and as part of a team.
  • A fast learner with great problem-solving skills and an analytical approach.
  • Service-minded with great organizational skills and attention to detail.
  • Competent in building and developing relationships, both internally and externally.
  • Must be based in NYC and be available to start immediately.


This is a full-time position based in New York with an immediate start.

Apply now


By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to 3 years from the submission date. Find out more about our privacy policy here.